FAQ
Frequently asked questions
40 answers about imports, billing, membership, AI, analytics and your data. Can't find yours? Contact us.
The product
What is Premo Trading?
A trading journal and analytics platform for active traders. Import your trades and Premo rebuilds your positions, calculates the statistics that decide whether you have an edge, tracks your mindset before each session, and - on the AI plan - scans your watchlist for your own strategy.
Who is it for?
Active futures and equity traders who want to treat their trading like a business: day traders, prop-firm traders and anyone trading more than one account who wants an honest review of what is working.
Is Premo Trading a signal service or investment advice?
No. It is a journalling, analytics and data tool. Nothing in it is a recommendation to buy or sell, and every trading decision stays yours. See our Risk Disclaimer.
Does Premo place trades or connect to my broker?
No. Premo never touches your orders or your brokerage account. You import your trade history from CSV files, and keep trading on the platform you already use.
Which markets does it support?
Futures, stocks and ETFs are journalled and analysed from your imported trade files. Members-only GEX is built from index options.
Do I need to install anything?
No. Premo Trading runs in your web browser.
Imports and your journal
Which brokers and platforms can I import from?
TradeZero and TradingView (AMP, Tradovate) CSV exports are ready today. We add new platforms on request - tell us which one you use.
Can I import my past trades?
Yes. Import any CSV export from a supported platform, including older ones, and your history is rebuilt into positions and statistics.
How are fills turned into positions?
Every fill is grouped into a position with a weighted-average entry and exit, including scale-ins and scale-outs. Commissions and exchange fees are added to the position, so net P&L is what you actually kept.
What happens to positions held overnight?
Open positions carry over between trading days with their entry time, average price and accumulated fees until they are closed.
Can I track several accounts?
Yes. Keep prop-firm, funded and personal accounts separate, and filter every statistic by one account or see them all together. TradeZero files name the account on each row; for TradingView files you choose the account on import.
What if a trade is missing from my broker file?
You can add a manual adjustment so your totals match your broker statement.
Plans and billing
How much does it cost?
Journal is $19.99/month, or $15.99/month billed yearly. AI is $199/month, or $149/month billed yearly. Prices are in US dollars, plus applicable taxes.
What is the difference between Journal and AI?
Journal includes the trade journal, performance analytics, hourly stats, monthly objectives and psychology check-ins. AI adds the AI scanner: upload your own strategy, scan your watchlist, review past scans and export the results.
How much do I save with yearly billing?
20% on Journal and 25% on AI. You pay for twelve months up front at the lower monthly rate.
Can I switch plans?
Yes. Upgrade from Journal to AI, or from monthly to yearly, at any time - the unused part of your current period is credited. Downgrades take effect at the end of your billing period.
Can I cancel anytime?
Yes. Cancel from your account and your plan stays active until the end of the period you paid for. No contracts, no cancellation fees.
Do you offer refunds?
If Premo Trading is not right for you, ask within 14 days of your first payment for a plan for a full refund. After that, payments are not refundable for partial periods. See our Refund and Cancellation Policy.
Which payment methods do you accept?
All major credit and debit cards, processed securely by Stripe. We never see or store your card number.
Membership
What is members-only?
GEX & Strike Profiles and AI Strategy Alerts. They are not sold as a plan - access is by request and approval.
Why are some features members-only?
They are our most specialised tools, and we keep them exclusive. Membership is limited and every request is reviewed.
How do I request membership?
Use the request form on the GEX page. Tell us the markets you trade, your experience and style, and which members features you want and how you would use them.
Is membership paid?
If membership involves a fee, its terms are shared with you when membership is offered.
AI features
Do I need to know how to code to use the AI scanner?
No. A strategy is written in plain English, the way you would explain the setup to another trader. Optional settings at the top - like a minimum move or how much history to read - drive a fast local pre-screen.
Which AI does Premo use?
OpenAI models, as our AI provider. Your strategy text and the market data for the candidates are sent to the provider only to run your scans.
Can the AI be wrong?
Yes. AI output is generated automatically, is not reviewed by a person, and can be wrong or out of date. Treat it as a starting point for your own analysis, never as advice.
Are there usage limits?
The AI plan includes fair-use limits for personal trading. Before each scan you see an estimate of the requests and time it will take, and the local pre-screen means the AI only reviews real candidates.
Can I review old scans?
Yes. Every scan is saved with its date, strategy version, model and results. Open any past scan and its results load back into the table.
Analytics and psychology
Which statistics do I get?
Win rate, average win and loss, P/L ratio, expectancy, max drawdown, trades to recover, commissions and fees, total and net P&L, hourly performance, MFE/MAE excursions and an entry-price heatmap - for any day, week, month or year, and any account or symbol.
Does excluding outliers delete my trades?
No. It is a view, not an edit. Excluded positions are left out of the statistics while the setting is on and come back the moment you turn it off.
How long does the mindset check-in take?
About as long as it takes to move six sliders and write a sentence or two. The written fields are optional.
When do psychology insights appear?
Once you have check-ins and closed trades on the same days. Each insight shows how many days it is based on, and becomes more reliable as that number grows.
Is the mindset check-in medical advice?
No. It is a self-reported journal to help you notice patterns in your own trading. If stress or sleep are a real problem, talk to a professional.
Security and privacy
Who can see my trading data?
Only you. Your journal, check-ins and scans belong to your account and are kept separate from every other account. We do not sell your data.
How is my data protected?
All connections are encrypted (HTTPS), passwords are stored as secure hashes, application secrets are kept in a managed secrets store, and card payments never touch our servers. See our Privacy Policy for details.
Can I export or delete my data?
Yes. Contact us at support@premotrading.com to export or delete your information. After you close your account, your data is deleted or anonymized within 90 days, except where the law requires us to keep it.
Does the website use tracking cookies?
No. Our website uses no analytics or advertising cookies. The platform uses only the cookies needed to keep you signed in and protect forms. See our Cookie Policy.
Account and support
How do I sign in after subscribing?
Your account is created when your payment goes through, and we email you a link to set your password. Then sign in from the Sign in link at the top of every page.
How do I contact support?
Email support@premotrading.com or call 514-437-1864.
Who operates Premo Trading?
Premo Trading is operated by Infradev Consulting Inc., based in Beaconsfield, Quebec, Canada.
Still have a question?
We're happy to help - before or after you subscribe.